The questions members and new learners ask most. Each answer is backed by the page that says it, so what you read here is what the site does. If yours isn't here, the form at the end reaches a person.
Membership is $25 a month, charged monthly until you cancel. The price you see is the price you pay: it includes any sales tax that applies where you live.
Every new individual subscription carries a 48-hour money-back guarantee. Within 48 hours of your first payment you can take a full refund from your account settings, in one click, without giving a reason. Outside that window, canceling stops future charges rather than reversing past ones.
Yes. You can cancel in one click from your account settings. There is no minimum term and no contract period, and you keep access through the end of the period you have already paid for.
Stripe emails a receipt for every payment to the address you paid with. To update your card, use the form below and we'll send you a secure Stripe link; we never see or store your card number, because card details go directly to Stripe.
Yes. Start the free case in the practice console: no account needed. It's a simulated support ticket on a Windows PC and a Linux host. Work it, write the handoff, then decide.
Three more practice cases, worked in order, plus the lessons and practice questions behind the method, across every career track.
We don't promise that, and we'd be suspicious of anyone who did. The platform gives you practice at the work and the reasoning interviewers and exams ask about. It doesn't certify anyone, and completing a simulation isn't a claim of real-world experience.
Yes, by inquiry. Team seats are $240 per seat a year, with a minimum of 5 seats, under a signed order. Use the team training page to tell us about your team.
Not yet. FHG Compass isn't enrolling right now: enrollment opens once we finish the consent process for learners under 18. Nothing about a learner is collected until then.
Sign-in links are one-time and expire after 20 minutes; request a fresh one from the sign-in page and open it on the same device. If you subscribed with a different email than the one you're using, that's usually the cause. Still stuck? Use the form below and say which email you paid with.
Email info@fairleyholdings.com from the address on the account. We respond within 5 business days and complete requests within 30 days, at no charge and without asking you to justify it.
We read every message and aim to reply by email by the end of the next business day. Please leave out passwords, payment details and anything about another person.